According to the Consumer Federation of America’s annual Consumer Complaints Report, the Home Improvement/Construction industry had the second highest number of complaints of all consumer industries in 2017-2019.
The most common complaints cited: “Shoddy work, failure to start or complete the job, failure to have required licensing or registration.” Additionally, the industry also ranked first for the “worst” complaints according to the surveys, meaning “…the dollar amount involved, the impact on vulnerable consumers, or the sheer outrageousness of the situation.”
These are some of the reasons that local startup, Remodelmate, was founded in 2018 with a different goal in mind: To build a home renovation company that put consumer interests first.
According to CEO and founder, Chad Hall, “When you’re making an investment in something as personal as your bathroom, you should have complete confidence that your contractor is an expert, that he’s going to do what he’s supposed to do, when he says he’s going to do it, and at the quoted price. Unfortunately, that is not most people’s experience.”
To address homeowner concerns, Remodelmate starts by fully vetting the background, reputation and licensure of all their contractors. Further, they address several other concerns directly, including a no down payment policy (just a $100 booking fee), no charges until after each phase of work is completed and no markup on materials.
Perhaps the most interesting difference is a project manager assigned to every job whose role is to keep the project on time and on budget so the homeowner has complete peace of mind. The PM is assigned when a project is booked and oversees material orders, contractor booking, permit requirements, construction progress and any issues that arise along the way.
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Laura Schwartz is a licensed Realtor in VA, D.C. and MD with McEnearney Associates in Vienna. You can follow Laura on Instagram at @LauraSchwartzRealtor or her Facebook page. Laura can be reached at 703-283-6120 or [email protected] GO…
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Chris Green is one of the DMV’s finest fitness instructors. A Lululemon and South Block ambassador, he is a coach and mentor to so many. He embodies grace, positivity and motivation in ways that no one else can. If we could all learn a thing or two from him, the world would be a much better place. He does so much for others, and does so with a smile on his face 99% of the time.
He recently ruptured his Achilles and has an incredibly long and tough journey ahead. As if COVID hadn’t impacted fitness professionals enough, throw this in the mix and it’s a double, even triple whammy. CG is no longer able to work and do what he loves for the time being because of this and we’d love your support.
The Rhea Baker State Farm Agency is proud to support Shelter House in providing safe places to be during quarantine. Shelter House’s mission is to prevent and end homelessness and domestic violence. Right now they are providing over 200 hotel rooms to those in need in our community. In the past year, across all programs, Shelter House served nearly 500 households comprised of over 1,500 individuals, 60% of which were children.
Of the households that exited shelter, over 70% moved to permanent housing. The Baker Agency has served Vienna and Tysons residents and business owners since 2007 and proudly offers insurance solutions for you home, condo, auto insurance, life insurance and more. We offer complimentary reviews and coach teen drivers to safer, better drivers, and to help keep your auto insurance rates down! We are always happy to talk or text at 703-847-6880.