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FCPS Launches Tech Support for Families Ahead of Virtual Return to School

Fairfax County Public Schools created a technology-focused help desk to assist FCPS families starting school virtually in two weeks.

The Parent Technology Help Desk launched yesterday (Monday), FCPS announced. The school system also offers an online portal adults and older students can use to request tech help.

The help desk (833-921-3277) will be staffed between 7 a.m.-11 p.m. daily, according to FCPS. Callers can ask for an interpreters to join the call.

“If help desk staff members are unable to solve the issue, they will request help from the appropriate FCPS team,” according to FCPS.

Currently, the school system is working to distribute roughly 55,000 laptops to students. Before the first day of school (Tuesday, Sept. 8), families can expect teachers to hold virtual orientations and reach out to students.

Photo by Annie Spratt/Unsplash

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