New app lets Vienna residents alert town to potholes, trash issues and more

A kid runs past Vienna Town Hall (staff photo by Angela Woolsey)

Sick of running into the same pothole whenever you leave the house? The Town of Vienna now has an app to help take care of that — as long as it’s within the town’s limits.

The town recently released a new Vienna Connect app that will serve as its new non-emergency service request platform.

The app aims to serve as a “more intuitive” platform to report issues with roads, trash, animals, construction sites and more, Vienna Information Technology Director Tony Mull said in the August issue of the town’s Vienna Voice newsletter.

In addition to being less intuitive, the previous platform encountered technical challenges when related software was upgraded, frustrating residents, elected officials and town employees alike, according to Town of Vienna spokesperson Karen Thayer.

“The Vienna Connect app provides seamless flexibility in reporting options (it works well via mobile devices and desktop computers), provides greater communication functionality than the old platform (internal and external communication features are included in the app) and it gives users the option of checking the status of their report/request online,” Thayer said by email.

It cost $12,000 to establish Vienna Connect. Since the app launched in mid-July, the town says it has already received 51 reports through it.

Reports will be monitored from 8 a.m.-4:40 p.m. on weekdays and responded to within a business day.

Vienna Connect also allows users to upload photos to accompany complaints. The app is available for download on Apple and Android devices. Service requests can also be filed online.

The town emphasizes that Vienna Connect is intended for service requests that are not urgent. Residents requiring police assistance should call 911 or the Vienna Police Department’s non-emergency police number at 703-255-6366.

Water and sewer-related emergencies can be reported to the town at 703-255-6366.

Read more on FFXnow…

Recent Stories

It’s going to be a cold and rainy weekend in Fairfax County, thanks to Tropical Storm Ophelia. Tracking to make landfall in North Carolina today (Friday), the storm is expected to reach Northern Virginia tonight.

Alo Yoga is one of three clothing stores to open in Tysons Galleria this September (courtesy Alo Yoga) Tysons Galleria’s commitment to serving up high-end retail continues with the recent…

The Boro in Tysons (staff photo by Angela Woolsey) Fairfax County is considering a pilot program to support more murals in its commercial revitalization areas. The pilot program, called Paint…

The current Maple Avenue streetscape across from the Vienna Town Green (staff photo by Angela Woolsey) Generally speaking, florals for spring may not be groundbreaking, but the Town of Vienna…


Subscribe to our mailing list