High Demand for COVID-19 Vaccine Overwhelms Fairfax County Hotline

With nearly. 2.1 million Virginians now eligible to receive vaccines, Fairfax County is experiencing challenges handling the overwhelming demand to schedule COVID-19 vaccinations.

The county received more than 10,000 calls in the first ten minutes the call system went live.

An online vaccine registration system that was supposed to be operational this morning is still not available, prompting Fairfax County residents to turn to a hotline for support. The number experienced such high demand that phone calls were being dropped.

“Our vaccine call center is experiencing a high call volume today and we are asking residents to be patient,” Fairfax County Health Department spokesperson Tina Dale said.

Fairfax County Board of Supervisors Chairman Jeff McKay said just before noon that the phone line had been reset and is now back online.

The county health department’s online pre-screening form for confirming eligibility for the vaccine is now also available. The department will call or email those who are eligible to set up an appointment “within a few days,” according to its website.

Hunter Mill District Supervisor Walter Alcorn says he understands concerns associated with the process for receiving a vaccination.

“I share every’s frustration with this situation and appreciate the enthusiasm this shows by so many to get the vaccine as soon as possible,” Alcorn wrote in a statement.

Alcorn, who chairs the board’s information technology committee, added that the county’s vaccine registration system will be the first agenda item for the committee meeting scheduled to begin at 9:30 a.m. tomorrow (Tuesday).

Roughly half of the State’s population is now eligible for the vaccine and it will some time to get everyone an appointment. Rest assured everyone who is eligible will receive the vaccine, but we need your patience.” 2/

— Jeff McKay (@JeffreyCMcKay) January 11, 2021

Fairfax County is among several health districts in the state to begin phase 1b of vaccinations, which includes frontline essential workers, people age 75 and above, people in correctional facilities, homeless shelters, and migrant labor camps.

The state’s definition of frontline essential workers includes police, fire, teachers, food and agriculture, manufacturing, public transit, mail carriers, and other employees.

Adults above the age of 75 —  who will be vaccinated first as part of phase 1b —  can register by calling 703-324-7404.

The Virginia Department of Health has also developed an online tool that people can use to find out when they will be eligible to get vaccinated.

Photo via Fairfax County Health Department/Twitter